Question 1

What are the products available in Koinpack packaging?

Accepted Answer

Koinpack offers products of your daily necessities from home-care products to personal-care products

Question 2

Is the product sold in Koinpack packaging real?

Accepted Answer

Products provided in Koinpack packaging are original products supplied directly from the producer / distributor

Question 3

How do you clean the packaging?

Accepted Answer

We’re developing a cleaning procedure for our packaging using a semi-automated machine and specific cleaning materials that will not harm the packaging and product quality.

Question 4

How do Koinpack ensure the cleanliness and hygiene of the cleaned packaging?

Accepted Answer

Koinpack does a laboratory test to measure the rate of microorganism in the cleaned packaging and ensures that the result is negative or 0.

Question 5

Can I use my own packaging to purchase Koinpack products?

Accepted Answer

No, you cannot. The customer should use Koinpack’s packaging to ensure the quality and hygiene of the products from the brand.

Question 6

How many times will the packaging be reused?

Accepted Answer

Koinpack current bottle packaging can be reused up to 20 times of usage.

Question 7

After the packaging reaches its maximum number of usage, will Koinpack packaging end up as waste?"

Accepted Answer

We’re planning to send out our bottle for recycling so it can be made into a brand new bottle from recycled material.

Question 8

Where can I buy products that use Koinpack packaging?

Accepted Answer

Koinpack can be bought offline through our seller partners, see the full list of our partners at www.koinpack.id. Koinpack can also be bought online through our website www.koinpackstore.com or WhatsApp at +62 857-8619-7229 and we will deliver it right to your doorstep!

Question 9

Is my area within Koinpack delivery service area?

Accepted Answer

Koinpack delivery service is now available for Jabodetabek Area

Question 10

How long should I wait until I receive my order?

Accepted Answer

Your order will be processed within 1 working day. We will deliver your order on the next day with a same day delivery service right to your doorstep.

Question 11

How much is the cost for the delivery order?

Accepted Answer

The delivery order cost is distance-flat at Rp15,000 for a minimum purchase of Rp50,000 or more. If the purchase is less than Rp50,000 the delivery cost is distance-flat at Rp20,000.

Question 12

How can I return the Koinpack empty packaging?

Accepted Answer

You can return the empty packaging to our partners (place where you bought the products) or request a free pick-up service through our WhatsApp at +62 857-8619-7229

Question 13

How long should I return the empty packaging?

Accepted Answer

There’s no limit as to how many days you can keep our packaging. However, we expect you to return the empty packaging as soon as possible once it is empty to ensure our circular system works smoothly.

Question 14

If the packaging is damaged, can I still return it?"

Accepted Answer

You can return the packaging as long as it is still in shape (not fully torn). We will accept your packaging even if you lose the cap / lid.

Question 15

If the packaging is damaged, will I still get my cashback?"

Accepted Answer

Yes you will.

Question 16

How much is the cost for picking up my empty packaging?

Accepted Answer

The pick-up service is free for all Jabodetabek area

Question 17

How much is the price for every returned packaging?

Accepted Answer

The price that you will get is up to the size of the packaging and the product itself. You can check the amount of the cashback in the back side of the packaging or in our webstore www.koinpackstore.com

Question 18

Can I return empty packaging of any brand?

Accepted Answer

No. We only accept empty packaging of Koinpack packaging.

Question 19

What is Koinpack?

Accepted Answer

Koinpack is a packaging service provider that sells your favorite daily necessities products in returnable and reusable packaging.

Question 20

Why Koinpack?

Accepted Answer

With Koinpack, you can shop for conveniently affordable products and zero waste.